CX Strategist & Activation Architect
Mary Douglas - One Region at a Time
You have the analytics.
You have the systems.
You know what the numbers say.
What numbers can't give you is a human being standing in your market, talking to your customers, capturing what they actually feel, and bringing that intelligence back to you while you still have time to act on it.
With several decades of experience across sales, operations, human resources, and customer experience, Mary Douglas and her team go where your product lives. They engage real customers in real stores across multiple regions. They ask the right questions. They build genuine human connections in the moments that drive purchase decisions. And they bring it all back to you.
Great brands focus on products. Exceptional brands focus on people. Mary focuses on both.
Brand Education. Team Connection.
Because the team selling your brand needs to believe in it first
You can have the best product on the shelf and still lose. If the people working that floor don't know your story, don't understand what makes your brand different, and don't feel connected to what you're offering, they won't sell it. They can't.
When we are in your businesses, we don't just activate for customers. We take a moment with your team. We tell them what the brand is about, why it matters, and why their customers will love it. We make them part of the story.
That's how an activation becomes something that lives beyond the visit.
Mary Dougals • Built In The Field
Mary Douglas shows up. Not because it's her job. Because it's who she is.
With decades of experience spanning field marketing, retail operations, sales, and human resources, Mary has built her expertise the same way she builds everything — from the ground up, in the environments where the real work happens.
She has activated brands in grocery stores, coffee shops, community events, and regional markets across Northern California, Southern California, the Pacific Northwest, and the Midwest.
She has walked hundreds of retail floors, educated thousands of customers, trained store teams, reported back to brand leadership, and told regional managers the truth that nobody else was willing to say.
She sees what others miss. She says what others won't. And she shows up where others send a report. She is not just a well-trained embedded executive leader who observes from a distance, nor a marketer who builds campaigns from a desk.
Let's Discover What's Possible
Mary is the person already in your market, already in your stores, already seeing what's happening on the ground — and already building the relationships that turn brands into community staples and retailers into destinations people actually want to visit.
Mary is the founder of Today's Growth Partners, based in the San Francisco Bay Area.
She doesn't just talk the talk. She walks every single aisle of it.