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filler@godaddy.com
Embedded operational leadership for organizations where frontline execution, customer experience, and regional performance must function reliably in the real world.
Senior Director of Operations and Customer Experience
Interim and Embedded Leadership for
Execution-Critical Environments.
I work within organizations to stabilize execution, strengthen operational alignment, and restore trust among leadership, teams, and the customer experience.
My role is to provide immediate operational clarity in environments where execution, consistency, and leadership visibility directly impact performance, growth, and long-term stability.
WHAT I DO
I support organizations by entering directly into day-to-day operational environments and identifying where execution, communication, or frontline alignment has broken down.
This work provides leadership with clear visibility into operational reality while strengthening team performance, customer experience, and internal stability.
Embedded operational leadership restoring execution, trust, and alignment where it matters most.
Embedded in
Day-to-day Operations, Field Execution, and CX Environments
Current Engagement
Mary Douglas currently serves as Regional Market Manager for Britt’s Fermented Foods, supporting retail expansion, distributor alignment, and in-market operational execution across Northern California, Southern California, and the Pacific Northwest.
This engagement includes frontline execution support, distributor coordination, retail performance visibility, and leadership alignment during active expansion.
Where I Work
Customer-facing commercial environments, including retail, grocery, hospitality, and service-based organizations.
Product and brand ecosystems undergoing expansion, operational transition, or execution instability.
Healthcare, medical, and service delivery environments where consistency, trust, and operational precision directly impact outcomes.
Mission-driven and nonprofit organizations where leadership visibility and operational alignment support long-term sustainability.
Organizations experiencing growth, leadership transition, or execution breakdowns that require immediate operational clarity and stabilization.
What This Work Looks Like in Practice
Direct observation and engagement inside operational environments to identify execution gaps and restore frontline stability.
Strengthening alignment between leadership expectations and real-world operational execution.
Providing leadership with clear visibility into performance risks, operational friction, and customer experience breakdowns.
Supporting teams during periods of expansion, leadership transition, or operational stress to restore confidence and consistency.
Ensuring customer experience, operational integrity, and leadership intent are fully aligned and functioning as designed.
Corporate Social Responsibility and Stabilization Initiative
In addition to operational leadership work, Mary supports organizations seeking to deploy corporate social responsibility resources directly into measurable stabilization efforts that support individuals and communities.
This includes identifying high-impact opportunities, coordinating resource deployment, and providing leadership with clear visibility into how their investment creates meaningful, real-world impact.
This work allows organizations to strengthen both operational integrity and human impact while maintaining leadership clarity and accountability.
About Mary Douglas
Mary Douglas is an operational leader with over 25 years of experience across retail, service, healthcare, and mission-driven environments.
Her work focuses on identifying operational friction, restoring execution alignment, and strengthening organizational stability through direct engagement inside real-world operating environments.
She is known for her ability to quickly assess operational systems, identify risk and instability, and help leadership teams restore clarity, consistency, and confidence.
Mary’s approach combines frontline operational experience, leadership support, and field-based visibility to ensure organizations function at their highest level of integrity and performance.
Success Stories
Mary discovered me and my business at a trade show, and everything changed from there. She saw me. Since working together, my business has taken off. We now have solid plans to expand into multiple new locations. Mary helped us redesign our logo and implement grassroots marketing that’s truly expanded our reach. She’s not just a consultant; she’s become my new best friend. Thank you, Mary. You are incredibly gifted—and now I understand exactly why.
- Founder & Business Owner
Mary brought a different approach she helped me get out of my own way. Processes really don't change in business. It's how you do those processes that makes a difference. I was selling a product and Mary showed me a way to sell a service. She developed a CSR program for us and began to synergize us in the community. Customer service improved and sales went through the roof.
- CMO
Mary opened my eyes. She helped me realize that all the reasons I was holding myself back were just excuses. Her insights around money and mindset completely shifted how I think—and as a result, how I operate. At first, I thought she might be a bit too 'woo-woo' for me, but she challenged me in all the right ways. It was exactly what I needed. Thank you for an incredible month of transformation.
- CEO & Founder
Mary told me from the jump what was going on and I refused to see past my ego. I lost my startup and looking back I know why. I was not honest with myself. I will always be grateful for my coaching calls with Mary.
- CEO
I worked with Mary on several Leadership projects. We came together in such a light of newness and love for others in the communities we served. I was elevated, I grew , and I became a better leader because of Mary.
- CEO & Founder
Mary started with our Fortune 500 retail organization and quickly became sought after. She managed people, operations and sales like a champ. Her teams' results were consistently above expectations. I flew her out to our corporate offices to get to know her and how she was so successful. I learned all the different things she had implemented. They became company directives.
- CEO
Mary brought the word focus to another level. When the entire project was in full swing and we had so many moving parts to manage Mary was the go-to-person for facts, figures and details. She led my executive leaders through a praise training and the shift was outstanding.
- President
Mary pulled me in, coached me and listened. She really heard me. Someone finally saw me. Thank you for leading our Bee Hive of Consultants to an amazing level during Covid. Without your guidance I would have given up on my dreams.
- Mother and CEO
Mary brings it. She give 100% and receives 100% back from her teams. She showed seasoned leaders how to pivot, grow, and deep dive their "whys". She rallies people and people respect her unique way of being with them. Mary doesn't play. But she sure does care. Her results and metrics were always something to chase after.
A true Leader in the business.
- VP Operations
Mary hired an entire team and trained all my leaders how to manage all HR processes. She set our business up for success. Mary has a way to bring the unexpected hire onboard that is the perfect fit. She sees things in people that I would have overlooked. A top notch consultant.
- CEO
No one on our executive team ever thought of turning our bike shops into indoor cycling studios using our own equipment. Mary did. Her vision transformed our slowest season into one of our most profitable. In some locations, winter now outperforms summer. She didn’t just improve the business. She saw what it could be.
— East Coast, Executive Team Member
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