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Customer Experience Pop-Ups
Inside Businesses Pop-Ups
Customer Experience Pop-Ups take place inside businesses and service environments where a product is already sold, used, or naturally belongs.
This includes — but is not limited to — retail locations, service-based environments, and customer-facing workplaces where people are already being supported, helped, or served.
During an inside-the-business Customer Experience Pop-Up:
- A brand sponsors a short, focused presence
- Customers are invited to try the product through guided sampling
- Product education and context are shared through real conversation
- Customers are supported in deciding whether the product is right for them
- The experience works with the flow of the business, not against it
This is a revenue-driven experience.
Sampling is designed to support in-store purchase — not replace it. If a customer chooses to buy during their visit, they are encouraged to do so directly through the business hosting the experience.
The goal is simple:
to drive confident purchase decisions, increase sell-through, and create value for both the vendor and the business — while gathering insight into real customer interest and repeat potential.
Community Pop-Ups
Community Customer Experience Pop-Ups take place in the surrounding area of a specific business, within service, lifestyle, and everyday environments where people already spend time as part of their normal routines.
Each Community Customer Experience Pop-Up is intentionally anchored to a nearby location that carries the product, creating a clear connection between local awareness and where purchase can happen.
During a Community Customer Experience Pop-Up:
- A brand sponsors a short, focused field presence
- The product is introduced through direct, human conversation
- Relevance is established by placing the product in real-life contexts
- It is made clear where the product can be found nearby
- Familiarity is built before the customer reaches the shelf
The goal is simple:
to create local awareness and intentional pull—so customers know what the product is, why it fits their life, and where to find it when they’re ready to purchase.
This supports:
- Increased local recognition
- Stronger intent to visit nearby businesses
- More informed in-store decisions
WHERE WE WORK (NATIONWIDE)
Nationwide, On-the-Ground Experiences
Customer Experience Pop-Ups are designed to travel.
We work with brands and businesses across the United States that want to bring thoughtful, human-centered experiences into their environments— whether one location or many.
Pop-Ups can be activated:
- In a single market
- Across multiple stores or regions
- As short intensives or extended engagements
- In alignment with launches, resets, or growth initiatives
Each experience is designed around the local environment while staying connected to the bigger picture.
